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CD Projekt Red says they have no ‘special arrangement’ in place with Sony in regards to Cyberpunk 2077 refunds

Cyberpunk 2077 review

In response to the very loud outcry against Cyberpunk 2077, especially regarding the poor performance of the game on last-gen consoles PS4 and Xbox One, publisher CD Projekt Red issued an apology on Monday, promising to “fix bugs and crashes, and improve the overall experience” on the aforementioned consoles. In addition, CDPR also offered the option for players dissatisfied with the play experience who didn’t want to wait for in-game patches to improve their overall experience to get a full Cyberpunk 2077 refund.

“We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy,” CDPR said in their official statement on Monday. In regards to digital copies, however, the Cyberpunk 2077 refund matter becomes a little more complicated.

“For copies purchased digitally, please use the refund system of PSN or Xbox respectively,” the statement continued. The PSN refund system, especially with regards to digital purchases is where the problem lies for many Cyberpunk 2077 players, however — specifically those who preordered. According to a Reddit thread regarding Cyberpunk 2077 refunds, Sony refunding the game is a “hit or miss.” In many cases, Sony has been flat-out denying Cyberpunk 2077 refund requests. According to the PSN refund policy, if you purchase a game from the PS Store and don’t download it, you’ll be eligible for a refund within 14 days of the purchase. Problem is, most PS4 and PS5 Cyberpunk 2077 players preordered the game for its December 10th release, meaning the game is already downloaded, thus making them ineligible for refund in PSN’s policy.

Refund for Cyberpunk 2077 on PS4 and Xbox One

One of the many visual bugs found in Cyberpunk 2077 on PS4 and Xbox One right now

In their official statement and in a recent conference call, CDPR directed those who digitally downloaded the game to Sony. Despite this, CDPR board member Michał Nowakowski, in a statement that would seem contradictory the aforementioned information, stated that there is no special arrangement in place with Sony with regards to Cyberpunk 2077 refunds.

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“One has to understand: Microsoft and Sony have refund policies for every product that is released digitally on their storefronts. Despite several articles I’ve seen that things are being set up just for us, it’s actually not true – these policies are in place and have always been in place; they’re not offered specifically for us,” Nowakowski said in the statement.

“Anyone who has purchased any title on the PlayStation network or the Microsoft storefront can ask for a refund, and if it’s made within certain boundaries, usually related to time, usage and so on, can ask for that refund. Our procedure here with Microsoft and Sony is not different than with any other title released on any of those storefronts.”

Cyberpunk 2077 Johnny Silverhand

CD Projekt Red

So what should you do if you are denied a Cyberpunk 2077 refund from Sony? At the end of their statement issued on Monday, CDPR said, “Should this not be possible [regarding a Cyberpunk 2077 refund], please contact us at helpmerefund@cdprojektred.com and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.”

Try contacting CDPR directly at helpmerefund@cdprojektred.com between now and December 21st, 2020 to see if that remedies the situation.

Are you frustrated with the Cyberpunk 2077 refund situation, especially on Sony’s end? (It might be due time for Sony to implement a better PS Store refund policy.) Were you able to achieve better results after contacting CDPR directly with the e-mail given at the end of this article? Let us know in the comments.

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Written By

Ninja Gaiden was my rite of passage at an early age. After finally beating that game (and narrowly dodging carpal tunnel) I decided to write about my gaming exploits. These days I enjoy roguelikes and anything Pokemon but I'll always dust off Super Mario RPG, Donkey Kong Country and StarFox 64 from time to time to bask in their glory.

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  1. Pingback: Sony has removed Cyberpunk 2077 from the PS Store, offers full refunds

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